Skip to main content

Notice of Change: Limiting In-Progress Journeys Per Entity

Change Notice Date: April 27th, 2026

Planned Target Date: June 4th, 2026

Fenergo will be introducing limits on the number of journeys that can be in progress simultaneously for a single entity. This change is designed to protect platform performance and prevent unintended automation from generating excessive workload.

What Does This Mean for You as a Fenergo User?​

Once this change is in effect, the following limits will apply per entity:

  • A maximum of 1,000 total in-progress journeys per entity.
  • A maximum of 500 in-progress journeys of the same journey type per entity.

If either limit is reached, the system will reject new journey creation requests with a 400 Bad Request API response. A validation error will be returned within Fenergo indicating whether the total limit or the per-journey-type limit has been exceeded.

If you encounter one of these errors, review and resolve existing in-progress journeys for the affected entity before attempting to create new ones.

Why Are We Making This Change?​

This change has been introduced to maintain system stability and mitigate the risk of uncontrolled journey creation caused by configuration or process issues. By capping the number of in-progress journeys per entity, Fenergo can ensure consistent platform performance across all clients and reduce the impact of accidental or automated over-creation of journeys.

Need Help or Have Questions?​

If you have any questions or require support with this transition, please contact your Fenergo Client Partner, who will be happy to assist you.