Mandatory Comment on Task Reassignment

Journey administrators can now configure a setting in Journey Builder that makes the comment field mandatory when reassigning a task. When enabled, users must provide a comment before a single or bulk reassignment can be submitted, ensuring the receiving user or team always has context for why a task was redirected to them.

The new toggle, "Require comments when reassigning a task", is available in the Journey Configuration panel (accessed via the cog icon on the Journey page). It is disabled by default, preserving existing reassign behaviour. When enabled, the comment field in the Reassign modal displays a required indicator and submissions without a comment are rejected with a validation error.

This requirement applies to both single task reassignment and bulk task reassignment, including the Bulk Reassign action available in Advanced Dashboards (Tasks and Journeys dashboards).

User Guide Reference: Configuring Journeys