Mandatory Cancellation Reason

Journey administrators can now configure a setting in Journey Builder that makes the 'Reason for Cancellation' dropdown mandatory when cancelling a journey. When enabled, users must select a reason for cancellation before a journey can be cancelled.

The new toggle, "Require reason when cancelling a journey", is available in the Journey Configuration panel (accessed via the cog icon on the Journey page). It is disabled by default, preserving existing cancellation behaviour. When enabled, the 'Reason for Cancellation' dropdown in the Journey Cancellation modal displays a required indicator and submissions cannot be made without a cancellation reason.

Configuration Guide Reference: Configuring Journeys